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The Whaley House Museum Shop Hiring Part-Time Retail Associate

The museum shop staff members are an integral part of the visitor experience. Museum shop staff sell admissions, merchandise, and answer general inquiries by phone and in-person from the visiting public.

Visit and for more information.

Description of Responsibilities

  • Provide exceptional customer service and accurate site information to the public
  • Demonstrate knowledge of the site offerings and programs
  • Demonstrate an understanding of the store operations, policies and procedures
  • Transact sales on point-of-sale system quickly, accurately, and efficiently
  • Demonstrate product knowledge to assist customers in selections and promote sales
  • Assist in inventory control; help to maintain a clean, orderly and attractive store, and an organized stockroom by keeping merchandise filled and neatly displayed
  • Take reservations for special events, both by phone and in person
  • Manage sales of guided tours, ensuring that the groups do not exceed the maximum number of guests
  • Additional related duties as assigned


  • Strong customer service skills required; ability to make each visitor feel welcome
  • Strong team player with great communication skills
  • Comfort with technology required; experience with basic point-of-sale systems
  • Ability to multitask and prioritize required
  • Experience with retail sales and/or store operations
  • Solid grasp of basic math skills and ability to handle transactions quickly and accurately

Essential Functions

  • Capable of lifting up to 50 pounds
  • Bending
  • Stooping
  • Walking up and down stairs
  • Standing for long periods of time

Other Desirable Qualities

  • Experience with visual merchandizing
  • Bilingual
  • An interest in historic buildings and local history
  • Ability to work with all ages in a museum setting

Minimum Experience Required

  • Two years of experience in retail operations

$11.50 an hour to start. Approximately 4-5 days per week during summer and holiday seasons, fewer during other times of the year. Weekend, nights and holiday work required.

Please submit application online HERE, to include a cover letter and resume.






2476 San Diego Avenue · San Diego CA 92110 · Phone (619) 297-9327
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